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"Ural Locomotives" plant has established its own Warranty and After-Sales Service system. 

Employees of the Rolling Stock Warranty and After-Sales Service Department (RSWASSD) work both directly at the plant and in its 20 regional centers located in various regions of Russia.

The company has a dispatch center, which operates 24/7 in a specially equipped room. Every year, they receive calls from locomotive crews from all areas of operation of rolling stock produced by Ural Locomotives via the hotline.

Using the UL-Service information and analytical system developed by the company's specialists, RSWASSD employees monitor the operation of rolling stock equipment according to 700+ parameters. Diagnostic data on the condition of the equipment and the location of the trains are received online from the locomotive or train, which enables to quickly take the necessary measures.